Support Services

We provide the support you need to keep your hosting running.We are so confident in our services, you get a free support email address and a phone number that is active 24hrs a day with all orders worth over £3000/year.

Low value orders are supported through the sales desk email and phone number. This support is chargeable at £60/hr. Payment may be required in advance and can be done on-line.

Registered Charities please email nev@hisite.co.uk for preferential rates, terms and services.

Internet Presence Consulting

Our experts are available on a consulting basis to manage/advise on, product, projects, design, coding, testing and support of:

• E-business Solutions - selling goods/services on the internet
• M-commerce - interacting with ICT systems while on the move
• User Interface Design - where man meets machine
• Integration - where new machine meets other machines
• Legacy Integration - where new machine meets old existing machines
• Change Management - dealing with staff affected by new technology
• Credit Card payment
• Secure Areas - members, extranet, portal solutions etc...
• Media Streaming - mpeg2 etc... ‘Helix’
• Monitor and Manage Distributed Services

Application Consulting

• From your concept
• Through feasibility
• Prototyping
• Validating
• Product Management
• Context Help
• Version Control
• Upgrade

Training from beginner to advanced

Through our network of affiliates we are able to offer training packages to suit any business. From computer introductory courses for the over 60s to advanced courses in html formatting. We teach the skills required to monitor and run your Internet Presence.

We are also able to put together be-spoke training materials and courses for specialist needs such as mentally handicapped or physically disabled.

Management of Client IT Solutions

Most clients have at least one lap-top and a work-station that is based on-site.

IT Management can be a burden to learn and a never ending job to keep up to date with. We offer to act as your IT Management at a fixed rate fee of £60/hr plus travel and subsitence. Minimum booking is half a day.

With us looking after all aspects of your on-site computer and communication needs. You are free to concentrate on winning new business and keeping customers satisfied.

Security Provision and Testing

In these times of virus, trojan, rat and hack-attack you need to know you are protected and can restore your system if the worst happens.

We do fixed fee security audits £100 per processor machine to check for problems. We advise on security measures, including training, and can test installations for weaknesses. Through our affiliates we can source and install security equipment.

We can advise on backup policy and configure your backup devices for you.

We will help recover systems in the event of problems.

Please note that there is no known 100% software protection against a persistent hacking attack, but having little or no protection offers even an novice the attraction of easy access to your data!

Developer Support Club + Forum

Join our members area for a fee of just £10 a year and you get all this:

• Downloadable Resources
• Library of reusable code
• Quick Links to Example Code
• Guru Forum
• Site Templates
• Tutorials and Links